Terms & Conditions

Blended Learning Courses

For blended learning courses, it is essential that online training is completed before attending the in-person class. Access to the in-person class will be denied if the E-learning module is not successfully completed. You will have to reschedule and attend a new class and pay a full class fee. Please contact our office and pay the required class fee.

Cancellation & Refunds

Our classes often reach full capacity, and cancellations may prevent other students from securing a spot. Therefore, we kindly request that you notify us as early as possible of your cancellation.

- Cancellation: Full refund Refund will be issued minus a $10 cancellation fee
- Instructor Courses are non-refundable
- Online Only Courses are non-refundable

Reschedule Policy

Life can be unpredictable, and we understand that. If you need to reschedule, please provide as much notice as possible. We offer the option to transfer your enrollment to a future class at no additional charge.

Late Policy

To maintain the integrity of our courses, punctuality is crucial:
- For blended classes: Arriving 5 minutes late is not permitted.
- For full-day classes: Arriving 10 minutes late is not allowed.

Late arrivals compromise the comprehensive course content, and certification cannot be issued in such cases. If you anticipate being late, you can reschedule by notifying us in advance, incurring a $15 rescheduling fee. If you arrive late, you will not be admitted to the classroom, and you will need to register for another class at the full course rate.

No Call No Show

If you miss your class without notifying us in advance, and without a call to inform us, no refunds will be issued, and you will need to register for another class, paying the full course fee.

Photography Policy

Falcon CPR Training instructors may capture images during our classes. These images are the exclusive property of Falcon CPR Training and may be utilized for promotional purposes on our social media platforms, website, and printed materials, unless you explicitly inform us that you prefer not to be featured in them. Rest assured, Falcon CPR Training will never use photographs that include children without obtaining prior written consent from their parents or legal guardians.

Opt-In (SMS)

By registering for a class, calling or texting the number (312-775-2172), customers consent to receive text messages from Falcon CPR Training LLC. If you no longer wish to receive text messages, you can opt-out at any time by replying with "STOP."

Store Returns Policy

You may return most new, unopened items within 21 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.), we will also cover the return shipping costs.

Please anticipate receiving your refund within approximately four weeks from the date you shipped the item back to us. This time frame encompasses the transit time for your return to reach us, our processing and inspection of the return once received (3 to 5 business days), and the time it takes for your bank to process our refund request (up to 7 business days).

If you need to initiate a return, simply contact us, and we will assist you with the return process.

Shipping

Please note that we only ship within the United States.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you select. Shipping date estimates will be provided on the shipping quotes page during the checkout process.